This article was first published on HelloCare on 19 March 2019. The decision to republish it on Aged Care Matters’ website was made to ensure a wide distribution.
The article has been edited due to the explicit nature of some of the abuse towards Sarah Russell.
In 2012, relatives at an aged care home in Melbourne were concerned about inadequate care. Relatives documented incidents of negligence, incompetence, staff not telling the truth, bullying and racial vilification.They also reported numerous thefts, though this was difficult to prove because victims were invariably people with dementia.
Fortunately, the owner responded positively to our list of grievances. Most importantly, he replaced the manager. Good managers are the linchpins of a quality facility.