Relatives bear load

Letter, The Age

Sarah Russell’s article (“We’re neglecting our ageing population”, Comment, 18/4) describes many of the serious shortcomings evident to anyone who has experienced the emotional turmoil of placing a loved one into institutional care.

Mecwacare’s Noel Miller Centre in Glen Iris is a case in point. In the high-care facility, significant cutbacks in staff numbers along with general management disengagement from resident service delivery is of great concern to those who visit daily, some twice daily. All too often relatives have to help with tasks from feeding, bathing and room cleaning because staff are too pressed. Management too often does not see what actually occurs in residents’ rooms and common areas – preferring to remain in their offices.

Curiously, Mecwacare, a not-for-profit organisation, recorded a net profit of $3.9 million for the year ended June 30, 2015, and bought a new head office in Malvern and added six aged care homes to its portfolio.

Neither the board nor the executive of Mecwacare has explained why growing the portfolio of buildings and Mecwa facilities should take precedence over the care and welfare of those already living in their facilities – especially in their high-care units.

 John Simpson, former resident relative – Mecwacare